Hospitality & Tenant Service

Tenant Relations Officer

Handles daily communication with tenants and residents, coordinates follow-up on service requests through the building management system, and oversees fit-out administration.

Department: Hospitality & Tenant Service
Employment type: Full-time
Location: Central / South Jakarta
Experience: Minimum 2 years of experience
Date Posted: Oct 17, 2026

Role scope

Key Responsibilities & Operational Execution

Act as the single point of contact for office tenants and building residents
Receive, log, and coordinate handling of complaint and service request tickets through the building operations system
Oversee work permit applications, move-in and move-out logistics, and fit-out renovations
Run regular tenant satisfaction surveys and analyze feedback to improve service
Share building information and announcements with all tenants professionally

Candidate criteria

Qualifications & Competency Requirements

Diploma (D3) or bachelor’s degree in Communication, Public Relations, Hospitality, or Management
At least 2 years in tenant relations, customer service, or property hospitality
Excellent spoken and written communication in Indonesian and English
Friendly, solution-oriented, and resilient under pressure
Comfortable using operational ticketing software and Microsoft Office

Working environment

Compensation & Professional Support

Base salary and representation allowance
BPJS Kesehatan and BPJS Ketenagakerjaan
Career path into Property Management Services

How to Apply

Submit Your Application

Send your latest CV and supporting documents to the recruitment email below. Include the position in the subject line.

Recruitment email: recruitment@promind.co.id
Email subject: Application - Tenant Relations Officer - [Full Name]
Attachments: Latest CV (PDF) and relevant certificates

Apply via email